Delivering Exceptional Customer Service

This workshop will deliver value to any customer-facing business or department.

Delivering good customer service is no longer a choice for business, it is imperative to both thrive and survive. Customer expectations for flawless service and immediate gratification have never been higher.

Technology has raised the bar for service expectations and has empowered residents and customers like never before, with the ability to instantly review and complain via social media. The voice of the customer is undoubtedly getting louder. And the digital footprints of negative publicity and poor customer service can’t be easily erased.

This short, engaging and interactive workshop looks at the simple skills required to deliver an exceptional and memorable customer experience. At its most basic, it’s about how to have a genuine conversation… but for some that’s harder than it seems.

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Duration
Two hours

Your facilitator – Duncan Ashford
Duncan helps people communicate with clarity, confidence and authenticity. After years in sales, leadership and coaching roles around the world, he set up Lionheart Consulting to focus on what he loves most — helping others get their message across and build relationships in a way that feels natural and real.

He works with all kinds of people and organisations, from small local businesses to national teams, guiding them to influence, pitch and present with impact. His approach is practical and down-to-earth, offering tips, tools and techniques that make communication easier, more confident and more effective.
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Based in Garston, Southland, Duncan travels widely for his work — and when he’s not helping others “deliver the moment”, you’ll probably find him out on his bike or skis.

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