BDO Biz Bites – Client Care

Registrations for this event have closed. If you wish to attend, please contact deanna@southlandchamber.co.nz

Join us for a valuable presentation hosted by Duncan Ashford from Lionheart Consulting. 

In today’s competitive business environment, exceptional client care isn’t optional, it’s essential. Clients expect responsiveness, professionalism, and a personalized experience. This session will give you practical tools to elevate your client interactions and strengthen long-term relationships.

What You’ll Learn:
The Business Impact of Client Care: Why it matters for growth and reputation
Communication Skills That Build Trust: How to have genuine, effective conversations
Managing Expectations: Setting clear boundaries and delivering on promises
Turning Feedback into Opportunity: Handling complaints and criticism constructively

Who Should Attend?
Professionals in any industry who interact with clients- whether you’re in consulting, finance, legal, or service-based roles.

Why It Matters:
Client care goes beyond customer service. It’s about creating meaningful connections that drive loyalty and referrals. Poor experiences leave lasting digital footprints- don’t let that happen to your business.

Duncan Ashfords Bio: 
Duncan is passionate about helping people perform at their best by building the skills that matter most – communication, influence, and relationships.
Duncan’s background spans global sales leadership, client management, and senior learning roles across the UK, USA, Hong Kong, Singapore, Australia and New Zealand. That mix of corporate experience and hands-on training means he knows what it really takes to connect with people and win trust.
Today, through Lionheart, Duncan helps individuals and organisations communicate with clarity, confidence and impact – whether it’s pitching an idea, leading a conversation, or delivering the moment that matters most.
 

•