Courageous Conversations

The standard we ignore or excuse, is the standard we approve. In these days of tight margins, reduced resources, and increased expectations, maximising ‘individual’ performance through clear accountabilities and confident leadership, has become central to the continued success of any business. This one-day workshop looks at the deliberate skills and actions required to deal with poor performance, non-compliance, and negative attitudes in the work place – permanently.

Programme overview
Courageous Conversations is a pragmatic look at the skills, scripting, and process necessary to empathically address these undesirable behaviours both at work and within our wider communities.  Learn how to navigate the challenges of difficult staff and the positive outcomes that can occur when addressed swiftly, decisively, and with authentic empathy. 

This workshop provides the skills and scripting required to deal with poor performance or non-compliance as soon as it happens, before it becomes a problem. Attendees will learn day to day essential coaching skills and will gain the knowledge required to competently execute a clearly defined 3-step process while treating their staff with fairness and dignity at all times.

Designed for
Middle to senior-level managers who would like to further develop their expertise and proficiency in:

• Holding their staff more accountable
• Confronting poor performance or undesirable behaviour in a fair, legal and reasonable way
• Having the hard conversations

Learning objectives

• Learn the distinctions between leadership and management
• Comprehend the underlying reasons behind conflict
• Understanding the importance of Emotional Intelligence
• Having a rigorous and professional process
• Understanding the difference between a coaching conversation and the disciplinary process
• Learn clear and deliberate scripting to get you started
• The power of consequence and follow-through
• Moving from informal conversations to the formal disciplinary process.

Duration
One day, 9am – 5pm
Morning tea, lunch, and afternoon tea are provided to support networking and collaboration.​

Your facilitator – Robin Rawson
Anyone that has met Robin will have heard him say that he is a ‘behaviorist at heart’. He genuinely cares not only about what people learn, but more importantly what people do with what they learn. His style of teaching is very practical and hands on allowing you to engage in a meaningful, provocative and memorable experience. 
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Robin believes that deep down, everybody wants to excel and that people need to be challenged before they will change. His direct ‘feet on the ground’ approach and deliberate use of accelerated learning techniques are central to his success as a professional business consultant.
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Robin is a specialist in his industry with over 30 years’ experience and is considered one of New Zealand’s foremost adult educators. He has worked with many high profile companies across New Zealand and around the world. He has extensive knowledge and experience in management training, skills based employee development, professional development and business coaching and mentoring. In addition to his extensive experience, Robin holds a National Certificate in Business Studies, a Diploma in Adult Teaching and a Certificate in Training and Development. He is a senior consultant for the NZ Institute of Management (NZIM) South Island wide and an accredited 4QL educator with the Wilf Jarvis Foundation.
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Regional Business Partner (RBP) Training Funding Support
This training is registered with the Regional Business Partner Network. To explore if your business is eligible for support, contact your local Regional Business Growth Advisor here

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