The New Customer Experience – NEW

The new era of customer service post COVID. Times have changed. 

Businesses are finding it harder to attract new staff, which minimises choice. So, if you have less choice and less people, the people you do have, need to be spectacularly great at how they make your customers feel. Pro-active service, offering personalised service from beginning to end, and at every touchpoint is here. It’s the small things that will differentiate businesses even more.

Expectations have changed. Staffing has changed? Have you? Or, are you trying to operate the same, just with less people? 

Designed for
This workshop is designed for managers, business owners, and teams within businesses.

Learning content

• Will update you on what the present time customer needs and expects – creating, maintaining and enhancing strong relationships with your customers
• Will show you how to direct your attention to the right places – selling skills and techniques, emerging niches and trends
• Will teach you differentiation tactics for competitive advantage – how to identify needs, leverage them, and sustain them.
• Will help you to understanding the implications of your business choices around client expectations and the business culture, image and perceptions you portray..

Learning outcomes
How customers feel during their Customer Journey with you, has never been more important. Customer Success is intrinsically linked to your business success. Confidently step into this new era, and become the clear and obvious choice for your customers because of how you leave them feeling.
cilitator.
Duration
Two-hours 

Facilitator – Stephanie Holloway

Member Special Offer
Register for two (2) of three (3) Stephanie Holloway's workshops for just $210+gst. Workshop options include: 

• The Customer Experience – 21 June 2023, 1pm – 3pm
• Body Language for Interviewing – 22 June 2023, 9am – 11am
• Conflict Resolution in the Workplace – 22 June 2023, 1pm – 3pm 

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Regional Business Partner (RBP) Management Capability Fund
This workshop is registered with the RBP Management Capability Fund. To explore if your business is eligible for support contact your local Regional Business Growth Advisor at business@greatsouth.nz or register your business here. Your Regional Growth Advisor will advise you on your eligibility for capability development funding. Find out more at www.regionalbusinesspartners.co.nz.