Why is my Customer like this?

In this workshop Ashley Burdon will develop your understanding, and empathy, for why customers are the way that they are.

No two customers are the same, using TetraMap you will learn about how your customer communicates, exploring the importance of tone, body language, and vocabulary.

You will learn:

• how to build rapport with your customers faster
• how to talk about your product or service so that is appeals to each element
• how to quickly identify and respond to individual customer needs
• how a ‘team approach’ can enhance the customer experience
• how to deal with a ‘challenging’ customer
• how to deliver an effective sales pitch based on elemental preferences

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