De-Escalation Training

The reality
Your teams are dealing with challenging conversations and escalating behaviour more than ever. When calm doesn’t work and emotions run high, you need real tools that actually help.

Who this programme is for
Our programme is designed for those who have to deal with:

• Difficult conversations with students, colleagues, parents, or whānau
• Escalating behaviour in high-stress situations
• Supporting colleagues after challenging moments
• Managing conflict while maintaining relationships.
  

What your team will learn
Spotting the Signs

• Early warning signals before situations escalate
• Reading body language and emotional cues
• Recognising your own stress responses

In-the-Moment Tools

• Practical tools and techniques for heated conversations
• Voice, tone, and positioning that calm, not inflame
• What to say (and not say) when things get tense
• Setting boundaries while still showing respect

Recovery and Restoration

• Debriefing after difficult incidents
• Rebuilding relationships when trust is damaged
• Supporting colleagues after a tough encounter
• Follow-up strategies
  

Available dates – Southland 

• 13 October 2025, 9am – 12pm
• 13 October 2025, 1pm – 4pm

View Tuia Connect Consulting facilitator profiles:

• Joy Maheno
• Tanz van Ooyen

Click here to download full flyer (PDF)

 

Community Events Calendar
All professional development training opportunities, workshops and courses listed in the Community Events Calendar are offered by Southland Business Chamber members. Please contact the host business for information including registration / ticketing, confirmations and payment of any fees.

The listing of local professional development training opportunities on our Community Events Calendar does not reflect the Southland Business Chamber endorsement.