Our Terms & Conditions
Please contact us if you have any questions or concerns with our policies.
Membership Application
Membership Subscriptions
Members agree to be bound by the constitution and contractual conditions of the Southland Business Chamber and the following terms and conditions.
Annual subscription payments are based on each member’s staff numbers.
When a member located in the Te Anau / Fiordland region joins the Southland Business Chamber they also become a member of Fiordland Business Association (FBA).
Resignations must be in writing within four weeks of the annual anniversary date. Members resigning after this period are liable for subscriptions for that year. Members are liable for any costs incurred by Southland Business Chamber in recovering payment of outstanding accounts.
All information held on the database relating to this membership is confidential and shall only be used by Southland Business Chamber, and FBA (if applicable).
Your business name, physical address, phone, website and business description will be added to our Online Member Directory. Notify us if you do not wish your business to be listed.
Southland Business Chamber has the right to decline membership. This application is subject to approval by the Southland Business Chamber Board.
Photographs of members taken at Southland Business Chamber events may be used in promotional material, published on our website and/or social media. Notify us if you do not wish your photo to be used.
New Member Payment is Required
Within 7 days of signing of the membership agreement by
Cash
Online to Chamber of Commerce Southland Inc, Westpac 03 1743 0002394 00
Credit Card payments (Mastercard or Visa) can be made through our website www.southlandchamber.co.nz/pay-online (credit card fees will apply)
Existing Members
By the 20th of the month following invoice by
Cash
Online to Chamber of Commerce Southland Inc, Westpac 03 1743 0002394 00
Credit Card payments (Mastercard or Visa) can be made through our website www.southlandchamber.co.nz/pay-online (credit card fees will apply)
Staggered Payment Schedule Terms and Conditions
The Southland Business Chamber recognises that membership should be accessible for all business and has a mechanism in place to support full payment of membership fees. The below payment schedule terms are set to make it clear what is required from a business to meet the requirements of the schedule.
- Regular Payment Terms:
a) Invoices are due on the 20th of the month following the invoice issue date.
b) This is the standard payment schedule for full invoices.
2. Staggered Payment Schedule Option:
a) Under specific circumstances and with prior approval from Southland Business Chamber management, annual membership fees can be split into four equal instalments.
b) Members have the flexibility to pay in full at any point during the payment plan.
3. Due Dates for Staggered Payments Schedule:
a) The first payment is immediately required upon agreement of the payment schedule.
b) Subsequent payments occur on the 20th of each month for the remaining three months.
4. Late Payments and Consequences:
a) Late payments may lead to membership cancellation.
b) Unfortunately, no refunds will be offered for payments already made.
Training and Events
Requirements of Attendees
All visitors to our premises, be it for training, events or any other reasons are required to:
- Sign 25 on Don Visitor’s Register.
- Listen to all health and safety briefings, and in the case of an emergency – follow all Emergency Procedures (displayed in the premises).
Cancellation and Transfer Policy
It’s important to advise us if you wish to cancel or transfer your registration from a training session, or you are unable to attend a paid event as soon as possible. In many cases there are a maximum number of attendees allowed and we may have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all Chamber training sessions and paid events.
Training
- Cancellations or transfer requests must be advised at least ten full working days prior to the date of the training session. All cancellation and transfer requests advised in writing prior to ten full working days from the training session will incur an administration fee of $100.00+GST per person. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost).
- Please email office@southlandchamber.co.nz or phone (03) 218 7188 as soon as possible if you are unable to attend the course you have registered for.
- Where written cancellation advice or a transfer request is not received within ten full working days prior to the training session commencing, or a participant fails to show on the day, full fees will be invoiced..
- A replacement participant is welcome at any stage prior to the training session commencing at no additional cost. Please provide us with the person’s details as soon as possible.
Should a workshop/course fail to attract the minimum number of participants; we reserve the right to cancel. In such circumstances we offer the following alternative arrangements at the time of cancellation:
- Transfer to the next available course within the region, or
- Alternative training options for delivery where available and appropriate, given the content and style of training.
- There are no refunds on event tickets however, a replacement guest is very welcome to attend.
Please update us with any changes to guest names as soon as possible. Email office@southlandchamber.co.nz or phone (03) 218 7188.
The Chamber reserves the right to add, reschedule or substitute speakers and/or vary advertised programs, prices and venues. Should an event fail to attract a required minimum number of participants we reserve the right to cancel it, or provide an alternative online option for delivery where appropriate, given the content and style of presentation.
IMPORTANT NOTES:
If you or your business receive funding from Regional Business Partner (RBP) Management Capability Development Fund for attendance at any of our professional development training programmes and you fail to attend that workshop/course you will be liable for 100% of the advertised investment fee.
For Business After 5’s (BA5), Business After 8 (BB8) and other hosted/sponsored events, registration details will be shared with the host/sponsor.
Your registration details may also occasionally be shared with a training facilitator if pre-course and/or follow up actions are required.
Any business cards collected for prize draws will be shared with the host/sponsors of that particular event.
The Chamber shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, pandemics, accidents, fire, breakdown of plant or machinery. The Chamber shall be entitled to a reasonable extension of its obligations.
Please note: If you register for a training or event offered by a third party but advertised through the Southland Business Chamber network, you will need to abide by the terms and conditions of the provider. Please visit their website for their terms and conditions.
Questions relating to the cancellation and transfers policy should be directed to The Chamber Training and Events Team at office@southlandchamber.co.nz or (03) 218 7188.
Venue Hire
Tentative bookings: Will be held on a first option basis indefinitely. If another member requests the space then we will contact you to ask for immediate confirmation.
Equipment: All equipment specified in “25 on Don brochure” will be included in the venue hire fee.
Set up: To ensure that your room is set up in advance of your arrival, please email your booking form with all your requirements including final numbers, any catering requirements, room set up, equipment and timings to: nikita@southlandchamber.co.nz at least five (5) days before your event.
Food and beverages. Chilled water is included. The Southland Business Chamber can arrange tea, filtered coffee and any catering on your behalf (additional charges apply), or you are welcome to arrange your own. Food or alcohol is not to be consumed in public spaces. If alcohol is required at your event, this is to be provided by the hirer and must be dispensed and controlled within the current liquor licensing laws.
Cancellations:
- Training Room and Boardroom: All cancellations must be received in writing (email). Any cancellation received within 7 days of hire will incur an administration fee of $125. No hire or cancellation fee will be incurred if boardroom, training room or chill out zone is cancelled more than 7 days in advance of booking.
- Meeting Room and Members’ Suite: Any cancellation received within 24 hours of hire will incur an administration fee of $50. No hire or cancellation fee will be incurred if meeting room is cancelled more than 24 hours in advance of booking.
Payment. Credit facilities may be available to Southland Chamber members’. Unless credit terms have been arranged, full payment is required immediately following the hire. A 7-day invoice may be arranged, with credit card details required to guarantee payment for any outstanding charges.
Health & Safety. A Southland Business Chamber staff member will provide the hirer with a health and safety briefing on arrival. It is important to note that the hirer will be responsible for signing in (and out) all their guests as well as being responsible for their guests while on the premises. In the event of an emergency Southland Business Chamber emergency procedures will take over, and our staff will be available to help with any issues during your hire. Any incident, accident and/or near misses are to be immediately notified to a Southland Business Chamber staff member.
Insurance. It is the hirer’s responsibility to be insured for all items belonging to them for the period these items are in 25 on Don. While Southland Business Chamber will take all necessary care, they will not accept responsibility for the loss of any property left at 25 on Don prior to, during or after the event unless specific arrangements have been made with the Southland Chamber CEO. The hirer is responsible for any damage sustained to 25 on Don by them or any of their guests.
Out of Hours: If your hire is outside normal business hours (8.30am – 5pm) a surcharge of $250 will apply to cover a staff member remaining onsite. This will be discussed with you at the time of booking, and must be approved by CEO Southland Business Chamber.
Coworking
A coworking agreement must be signed before or on your first day. This will include details of your coworking plan, confidentiality statement, hours and access, health and safety, payment terms, notice period, and onsite induction.
NOTE: All coworking agreements are subject to availability AND approval by Southland Business Chamber CEO.
Media Consent
The Southland Business Chamber, and FBA regularly takes photos and videos of our members and guests to be used for:
· Our marketing and promotional purposes including but not limited to: website, brochures, social media, invitations, posters, newsletters, annual report, and sponsors’ reports
· To share with the sponsors who help to fund our programmes for their own marketing purposes (so they can tell people the good they are doing in the community)
· Media / press releases.
If you do not wish to be included in any photos and videos please add a note in the “comments” when registering online or email CE, Southland Business Chamber.
NOTE: A Media Consent Form or other equivalent online format is required to be signed by school/teacher or a parent on behalf of all minors before any photo or video will be used for any of the above.
Privacy Policy
This privacy policy sets out how the Southland Business Chamber uses and protects any information that you give the Southland Business Chamber when you use this website.
Southland Business Chamber is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Southland Business Chamber may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/04/2024.
We may collect the following information
Name and job title, contact information (including email address), demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
What we do with the information we gather
Internal record keeping
We may use the information to improve our products and services.
We, and/or FBA may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
How we use Cookies:
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.